Thinking of letting?
Your property. Our expertise.
Letting a property should feel rewarding. At Critchlow Estate Agents, we help landlords across Stoke-on-Trent, Newcastle-under-Lyme and the surrounding Staffordshire area find suitable tenants and manage their properties with confidence.
Whether you’re letting for the first time, growing your portfolio or changing managing agents, our dedicated lettings team offers local knowledge, practical advice and clear communication throughout your tenancy.
Book your free rental valuation
Fully Managed Lettings
Our Fully Managed service supports you from preparing your property for the market through to rent collection, maintenance and the end of a tenancy.
Finding your tenant
Rental valuation and advice on preparing your property.
Property photography and advertising on Rightmove, Zoopla and our website.
Accompanied viewings and management of enquiries.
Tenant and guarantor referencing, where applicable.
Right to Rent checks and tenancy documentation.
Inventory and schedule of condition, included in the new tenancy set-up fee.
Collection of the initial rent and deposit, with deposit protection and prescribed information provided within the statutory deadlines.
Managing your property
Ongoing rent collection, landlord statements and arrears follow-up.
Coordination of reported repairs and maintenance.
Routine inspections at six and twelve months after the tenancy begins, then annually, subject to access.
Coordination of relevant safety checks and certificate renewals.
Annual market rent reviews and administration of proposed increases using the applicable statutory procedure.
Assistance with check-outs, deposit negotiations and re-marketing.
Support with applicable PRS Database requirements as they take effect.
Some services carry additional charges, including maintenance administration, safety certificates and check-outs. The full service scope and charges are explained in our Terms of Business and Landlord Fee Schedule.
Optional Rent & Legal Protection
Even with careful referencing, a tenant’s circumstances can change.
Our optional Rent & Legal Protection may cover unpaid rent and legal costs associated with recovering possession, subject to the provider’s eligibility requirements, cover limits, exclusions and claims conditions.
Prices start from £27.99 per month or £335.88 annually, including Insurance Premium Tax (IPT). The price depends on the monthly rent and applicable product terms.
We’ll provide the policy information so you can understand the cover and decide whether to apply. Protection is an optional addition to our Fully Managed service.
Ask our team about Rent & Legal Protection
Support With Landlord Legislation
Landlord responsibilities continue throughout a tenancy. We help you understand the requirements affecting your property and coordinate the checks, documents and processes included in our management service.
The Renters’ Rights Act 2025
The main tenancy reforms took effect in England on 1 May 2026. For most private assured tenancies, the changes include:
Assured periodic tenancies replacing fixed-term assured shorthold tenancies.
Abolition of Section 21, with possession sought using an applicable legal ground and the required procedure.
Rent increases through the Section 13 process, subject to statutory notice and timing restrictions.
Restrictions on rental bidding and rent payments before a tenancy agreement is signed.
Requirements to consider pet requests without unreasonable refusal.
Protection against discrimination because applicants receive benefits or have children.
We help landlords follow the processes relevant to their tenancy and prepare for further reforms as they take effect.
The Private Rented Sector Database is scheduled to begin its regional rollout on 15 December 2026, starting in the West Midlands. We can assist with registration where instructed, with our assistance fee shown in the Landlord Fee Schedule. Government registration fees are payable separately. The Private Rented Sector Landlord Ombudsman will be introduced in a later phase.
Property Safety and Compliance
Depending on your property and tenancy, your responsibilities may include:
Gas and electrical safety checks.
EPC and minimum energy efficiency requirements, including applicable exemptions.
Smoke and carbon monoxide alarms.
Deposit protection and prescribed information.
Right to Rent checks.
Required written tenancy information.
Property licensing and HMO requirements.
Assessing and controlling Legionella risks.
Keeping the property safe, fit for habitation and in repair.
We’ll explain the requirements relevant to your property. Appointing a managing agent does not remove your legal responsibilities as a landlord.
Clear Landlord Fees
The following charges apply to our Fully Managed service.
All agency fees shown include VAT. Rent & Legal Protection prices include IPT.
| Service | Fee | When it applies |
|---|---|---|
| Fully Managed service | 8.4% of rent collected, including VAT | Deducted monthly from rent collected. The remaining balance is paid to the landlord after other authorised deductions. |
| New tenancy set-up | £660 including VAT | Applies when setting up a new tenancy and includes the inventory and schedule of condition. Deducted from the first month’s rent collected, with any outstanding balance deducted from subsequent rent collected. |
| Management takeover | £300 including VAT | Taking over an existing tenancy. Includes a review of tenancy documentation and property compliance, a rental review, an inspection and arrangements for future rent payments to us. Deducted from the first month’s rent collected. |
| Deposit transfer or registration on a management takeover | £60 including VAT | Additional charge where deposit transfer or registration is required. Deposit administration is otherwise included in our Fully Managed service. |
| Optional Rent & Legal Protection | From £27.99 monthly or £335.88 annually, including IPT | Subject to the monthly rent, eligibility and product terms. See the pricing table in our Terms of Business. |
| Maintenance administration | 12% including VAT for contractor invoices below £1,000; 7% including VAT for invoices of £1,000 or more | Added for arranging and coordinating works, calculated on the contractor’s VAT-inclusive invoice. |
| Safety certificates and other additional services | See our complete Landlord Fee Schedule | Charges for certificates, check-outs, additional visits, PAT testing and other services are published in our Terms of Business. |
Published safety certificate prices already include our £25 arrangement commission, including VAT, with no additional maintenance administration fee.
Download our Terms of Business and Complete Landlord Fee Schedule
Please read the full schedule before instructing us. It explains additional charges, optional services and the fees and notice periods for ending our appointment.
Redress and Client Money Protection
Critchlow Estate Agents Ltd is a member of the Property Redress Scheme.
Our client money is protected through Client Money Protect.
View our Client Money Protection Certificate
View our Complaints Procedure
Already Have a Tenant?
You can move an already-tenanted property to our Fully Managed service.
We’ll review the available tenancy documentation and property compliance, inspect the property, review the rental position and arrange for future rent payments to be made to Critchlow Estate Agents.
Where authorised, we’ll liaise with your existing agent to coordinate the handover.
Speak to us about transferring your property
Frequently Asked Questions
How do I get started?
Book a free rental valuation or contact our lettings team. We’ll discuss your property, explain our Fully Managed service and provide our Terms of Business and fee schedule before you instruct us.
How do you reference tenants?
We coordinate credit, affordability and income checks, together with previous landlord references and guarantor checks where applicable. We also complete the required Right to Rent checks. Referencing helps inform your decision but cannot guarantee future rent payments or tenant conduct.
How will I receive my rent?
We collect rent on your behalf and transfer the landlord balance within ten days of receiving payment, after management fees and other authorised deductions. You’ll receive statements showing income and expenditure.
How are repairs handled?
Tenants report repairs to our lettings team. We assess the issue, communicate with you and coordinate works where instructed. Our maintenance administration charges are shown above and in the complete fee schedule.
Is Rent & Legal Protection included?
It is an optional addition with a separate charge. Cover is subject to eligibility and the provider’s terms, conditions and claims requirements.
Where can I see every charge?
Download our Terms of Business and Complete Landlord Fee Schedule using the link above. It includes the charges for safety certificates, PAT testing, check-outs, additional visits and other services.
Let’s Talk About Your Property
For a free rental valuation or a conversation about managing your property, contact our lettings team.
Email: lettings@critchlowestateagents.co.uk
Telephone: 01782 962425
Book your free rental valuation
